Welcome to our new website! We have only just gone live so there may be some teething problems! If you are having difficulty ordering please call us on 01865 848000. We hope you enjoy our new site.

Terms and conditions

The following Terms and Conditions cover usage of this site.

  1. By accessing this Website, you confirm that you are eligible (for example, a person of at least 16 years) to use this Website and you agree to be bound by all of the following terms and conditions of use (the “Terms”). These Terms govern your access to the Website except where there are separate terms and conditions relevant to particular areas of this Website, which are indicated on the appropriate Website page. If you do not agree to abide by these Terms then you should not use the Website.
  2. For clarity, in these Terms, references to “we”, “us”, “our” and “ourselves” are references to Howes Models.
  3. Unless otherwise specified, the materials on this Website are directed solely at users who access this Website from the United Kingdom.
  4. All material on this Website including any advertising and/or promotional idents, images, text and/or audio is our property or has been licensed to us. All trade marks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.
  5. Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.
  6. Links on this Website and may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for them and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator.
  7. Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with standard Privacy Policy guidelines.

Mail Order

All phone/internet/mail orders are processed Monday to Friday 0800 – 1400, normally with ‘same day’ despatch. The courier only deliver Monday to Friday so courier orders despatched on Friday can be expected on the following Monday.

Due to the complexity of charges relating to overseas orders we are unable to offer this service on internet placed orders. However, if you wish to place an order from overseas, please call or e-mail us with your requirements and we will be happy to quote the postage charges to you.

Courier restricted UK postal codes

Certain UK postcodes are subject to premium charges by our courier for certain products. We may be able to find an alternative source of despatch, but should this prove difficult we will contact you to explain the situation.

The postcodes affected are;

BT, IM, HS, IV, KA27, KA28, KW, PH, ZE, DD, JE, GY, Isle of Wight and PA20 and above.

If you wish to order a product from outside the United Kindon, please call us on 01865 848000 so we can explain the situation to do with international postage.

Privacy Policy

  • We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
  • We only collect information about you for the purpose of direct contact to answer enquiries or aid in the completion of work.
  • We will not e-mail you in the future unless you have given us your consent. Consent is inferred when you contact us.
  • The type of information we will collect about you includes:
    • Your name
    • Your telephone number
    • Your email address
  • We will never collect sensitive information about you without your explicit consent.
  • Any personal information which we hold will be held securely in accordance with our internal security policy and the law. * If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
  • We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
  • We will never sell or transfer your information to a third party.

Returns policy

  1. Subject to the right of consumers to return goods for refund under The Sale of Goods Act and Distance Selling Regulations, Howes Models Ltd does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
  2. You have the right to cancel your purchase at any time either before or up to seven days following the day you receive the goods by:
  • E-mailing us your name, a description of the goods or services concerned and the order number of the cancelled order.
  • Phoning us on 01865 848000 (Monday to Friday from 9am to 5pm excluding public holidays) – please have your order reference number and delivery details to hand.


If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Howes Models Ltd at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.