Returns policy

  1. Subject to the right of consumers to return goods for refund under The Sale of Goods Act and Distance Selling Regulations, Howes Models Ltd does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
  2. You have the right to cancel your purchase at any time either before or up to seven days following the day you receive the goods by:
  1. E-mailing us your name, a description of the goods or services concerned and the order number of the cancelled order.
  2. Phoning us on 01865 848000 (Monday to Friday from 9am to 5pm excluding public holidays) – please have your order reference number and delivery details to hand.

Cancellations

If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Howes Models Ltd at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.