- By accessing this Website, you confirm that you are eligible (for example, a person of at least 16 years) to use this Website and you agree to be bound by all of the following terms and conditions of use (the “Terms”). These Terms govern your access to the Website except where there are separate terms and conditions relevant to particular areas of this Website, which are indicated on the appropriate Website page. If you do not agree to abide by these Terms then you should not use the Website.
- For clarity, in these Terms, references to “we”, “us”, “our” and “ourselves” are references to Howes Models.
- Unless otherwise specified, the materials on this Website are directed solely at users who access this Website from the United Kingdom.
- All material on this Website including any advertising and/or promotional idents, images, text and/or audio is our property or has been licensed to us. All trade marks, names, logos and other intellectual property rights existing in this Website are also owned or licensed by us. You may use this Website for your personal information and you may make a copy of the pages of this Website but only for your personal non-commercial use, provided that you keep all copyright and other proprietary notices intact. Any modification, transmission, hiring, copying (other than for non-commercial personal use), reusing or otherwise using the content of this Website for public or commercial purposes is prohibited.
- Whilst we have worked diligently to provide accurate and complete information, we cannot be liable to any person for any loss or damage which may arise directly or indirectly from the use of this Website (or any inability to use it) or any of the information contained on this Website. This Website and the information and material which it contains are subject to change without notice. All warranties whether express or implied as to the accuracy or completeness of the information contained on this Website or in respect of any materials or products referred to on this Website are hereby excluded to the fullest extent permitted by law.
- Links on this Website and may lead to third party websites. The content, accuracy and function of such websites is outside of our control and we cannot accept any responsibility for them and nor do we endorse the contents of such third party websites. In particular, any dealings that you have with such third party website operators shall be on the terms and conditions (if any) of that website operator.
- Any communication or material which you transmit to us through this Website or otherwise via the Internet will be treated as non-confidential unless such communication or material includes personal information, which we will use in accordance with standard Privacy Policy guidelines.
Mail Order
All phone, internet, and mail orders are processed Monday to Friday, 08:00 – 14:00, with same-day dispatch where possible*.
Our courier, FedEx, delivers Monday to Friday only. Orders dispatched on a Friday are therefore expected to arrive on the following Monday*. FedEx deliveries are typically made next working day after dispatch.
Orders sent via Royal Mail are dispatched using a 24 or 48-hour service. Delivery is typically 1–2 working days (24-hour service) or 2–3 working days (48-hour service), and may take place Monday to Sunday (including weekends).
If you would like to upgrade your shipping or have any questions, please call us on 01865 848000 or email us at howesrcinfo@yahoo.co.uk.
Due to the complexity of shipping charges for overseas orders, we are unable to process these through our website. However, if you wish to place an order from overseas, please contact us by phone or email with your requirements and we will be happy to provide a postage quote.
*Dispatch and delivery times may be affected by stock availability or courier delays.
Damaged Deliveries (FedEx)
If your order has been delivered by FedEx and arrives damaged, please contact us within 24 hours of delivery so we can assist you as quickly as possible. This timeframe allows us to raise a claim with our courier.
You can reach us on 01865 848000 or by email at howesrcinfo@yahoo.co.uk.
Courier restricted UK postal codes
Certain UK postcodes are subject to premium charges by our courier for certain products. We may be able to find an alternative source of despatch, but should this prove difficult we will contact you to explain the situation.
The postcodes affected are;
AB, BT, IM, HS, IV, KA27, KA28, KW, KY, PH, ZE, DD, JE, GY, Isle of Wight and PA20 and above.
If your postcode is not stated above and it is effected by extra costs from our courier we will contact you to discuss additional options/charges.
If you wish to order a product from outside the United Kingdom, please call us on 01865 848000 so we can explain the situation to do with international postage.
Aerosols and certain batteries may be unavailable to send to certain postcodes due to courier and Royal Mail restrictions. If we are unable to send your order we will contact you regarding this. Unfortunately these rules are out of our control and we may need to cancel your order if we cannot send your order.
Railmatch Paint ‘Free UK Mainland Shipping’ Special Offer
Certain UK postcodes are subject to premium charges by our courier and unfortunately do not qualify for our ‘Railmatch Free UK Mainland Shipping’ offer.
The postcodes affected are;
AB, BT, IM, HS, IV, KA27, KA28, KW, PH, ZE, DD, JE, GY, Isle of Wight and PA20 and above.
If your postcode is not stated above and it is affected by extra costs from our courtier we will contact you to discuss additional options/charges.
Collect From Store Option
You can now place orders online and collect them from our store by selecting the “Collect From Store” option at checkout.
Once your order has been placed and prepared, you will receive an email notification confirming that it is ready for collection. We aim to have all Click & Collect orders ready within 3 hours.
If you have not received a notification within this timeframe, please contact us on 01865 848000 for an update.
Our opening hours are 09:00 – 16:00, Monday to Friday. We are currently closed on weekends.
Payment Methods
We accept payment via credit and debit card, processed securely through our payment provider Mollie.
We also accept payments via PayPal, including PayPal Pay Later, and Klarna (subject to eligibility).
When using PayPal or Klarna, you may be subject to their own terms and conditions, which are separate from ours. We are not responsible for any agreements entered into with these providers.
All payments must be completed before goods are dispatched unless otherwise agreed.
Stock Availability
Although we make every effort to ensure our website and stock levels are accurate and up to date, we cannot guarantee real-time availability. If you are planning to travel to our shop for a specific item, we strongly recommend contacting us by phone or email in advance to confirm stock. Please note that items shown as available on our website may occasionally be out of stock or incorrectly listed.
Returns policy
Our Returns Policy can be viewed here.
